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Return Policy

Return Policy

Returns Policy

KumbaCam offers a 14 day money back guarantee and up to 30 day store credit guarantee on all purchases. This means you have 14 days to return a product for a full refund, after 14 days but before 30 days, you can return a product for store credit. You have up to 30 calendar days from the date that you receive your product to request a return. 

The customer is responsible to pay for all costs including shipping, handling, and customs fees (if any) when returning the product(s). Any return which gets lost or stuck in customs is accepted as "non-received" and cannot be refunded. We urge all of our customers who want to return products to choose a traceable shipping method. 

Refunds are issued after the item is received and the condition has been confirmed by our technicians.  If the product has been damaged and/or is not in its original condition, then we may refuse to offer a refund. For returns that are missing components or pieces, we may refuse the return and/or offer a partial refund at our discretion. 

All returns must be approved by KumbaCam prior to sending in any return. KumbaCam reserves the right to reject a return if it has not been previously authorized with an RMA#. All packages received without RMA#'s are automatically rejected and returned at the sender's expense.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

KumbaCam reserves the right to change its prices without notice. Products purchased prior to a price change do not warrant or qualify for a store credit or a partial refund for any difference in pricing.

Exchanges

Exchanges function the same as returns (see above). You have up to 30 calendar days from the date of purchase to return a product in it's original condition (per the return policy) for store credit towards an exchange. Contact us for exchanges as we will have to provide you with an invoice/refund based on the difference of the exchange.